IAM: Intelligent Agreement Management

FAQs

• What is Intelligent Agreement Management (IAM)?

  Intelligent Agreement Management (IAM) is a new category of cloud software that helps organisations everywhere escape the Agreement Trap. While every organisation depends on agreements for many of their vital day-to-day activities, the processes that manage them are slow, manual and error-prone, and leave critical business data trapped in static, flat files. We call this the Agreement Trap. IAM helps organisations transform the way they create, commit to and manage their agreements, improving efficiency, reducing risk and unlocking additional value from agreements.

• How is Docusign IAM different from eSignature?

  Our new IAM platform delivers more value to our existing customers by automating and connecting the steps before and after the signature to help them solve their end-to-end agreement needs.

  Below are some examples of the new functionality available with Docusign IAM:

  - Tailored applications built for the unique needs of different lines of business and industries.

  - Modular capabilities and workflow designer to build agreement process solutions to match business needs in an easy-to-use, no-code workflow tool.

  - Enhanced integrations and interoperability to seamlessly connect agreement processes with critical business systems and enable the flow of agreement data across Docusign and partner solutions.

  - A single, intelligent repository to centrally store, manage and analyse agreements across the organisation, unlocking data trapped in agreements to drive efficiencies, uncover opportunities to lower costs and reduce risk.

• Is eSignature included in IAM?

  eSignature is part of Docusign IAM and included in all IAM plans. 

  You can buy eSignature in a standalone eSignature plan or as part of an IAM plan.

• When will new IAM plans be available?

  All IAM plans and applications are available globally.

  Explore Plans and Pricing or Contact Sales

  We will roll out AI processing in additional languages throughout 2025.

• Will my eSignature or CLM plan change?

  If you're an existing eSign or CLM customer, nothing changes. You’ll continue to see new innovations deployed to your existing applications. Once IAM plans and applications are available in your region, you’ll have the opportunity to access new plans that include exciting new capabilities, with no migration required. During this time you’ll still be able to purchase or renew with your current eSignature and CLM plan.

  New customers can continue to try eSignature for free.