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5 ways Docusign IAM delivers new business value

Published 26 Feb 2025
Summary4 min read

Want to know how Docusign IAM delivers value to small and micro businesses in Australia? In this article, we share the findings from recent research into what matters most to small business owners.

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From increased operating costs to shrinking profits, Australian small businesses face a multitude of challenges. And no industry is immune. But the good news? Some simple changes to business processes can help alleviate the pressures and deliver much-needed time and cost savings to harried small business owners.

Red tape and tough economic conditions hold small business back

To work out what small businesses need to do to thrive in today’s environment, we first need to understand what’s holding them back. In our latest ebook, Reducing Burdens, Streamlining Growth, we found that one of the biggest roadblocks is red tape — with 82% of small businesses saying that it’s having a major or moderate impact on their operations, and 61% saying its impact has increased in the past 12 months.

But red tape is just one part of the story. We also spoke to a number of small business owners to find out what’s keeping them up at night.

For Elizabeth Kraft, Owner of E K Conveyancing, keeping her business afloat in these tough economic conditions is hard. “We, like all conveyancers, are affected by the housing market’s whims. After the initial Australian regional housing market boom post-Covid, we’re all feeling cost-of-living pressures, as consumers’ appetite to buy changes,” she says.

Daniel Walker, Co-founder of Bon Voyage Credit Repair, agrees, saying “We set up our company to help people. We do our best to offer affordable costs, but we’re talking to people going through financial hardship, and even our rates can be too difficult to manage. Finding areas where we can save money and reduce costs is critical for us to achieve our mission and bring competitive pricing to our clients.”

Comments like these point to a broader trend in small business. Everyone’s looking for ways to do more with less, and to reduce costs while delivering great service.

Replacing time-consuming processes with smart, simple ones

As the ebook shows, small businesses can reap significant time and cost savings by rethinking how they approach agreements and contracts. Using an intelligent platform like Docusign IAM, they can automate many steps in the agreement process, freeing up valuable time while also delivering invaluable insights about agreement data. 

Indeed, Docusign IAM delivers business value in five key areas:

  1. It helps small businesses reclaim lost value from agreements Docusign IAM tackles the Agreement Trap, which disproportionately affects small businesses, head-on. By reducing the impact of the Agreement Trap, Docusign IAM saves small business owners time and money, freeing up resources to focus on growth.

  2. It helps small businesses stay on top of compliance and security Compliance and data security are paramount concerns for Australian businesses, especially with evolving regulations and the increasing threat of data breaches. Docusign IAM offers robust data security features and helps businesses maintain compliance by automating the creation of agreements and reducing margin of error.

  3. It drives new efficiencies across the business Enhanced efficiency is enabled by real-time collaboration, document tracking, and centralised storage. This facilitates seamless workflows and faster decision-making, giving small businesses a competitive advantage.

  4. It unlocks invaluable new insights Data-driven insights are unlocked from within agreements, enabling businesses to identify trends and make informed decisions that drive their growth strategy, and help them to provide a better customer experience.

  5. It delivers fast ROI Time to value and ROI are critical factors for small businesses. Docusign IAM’s ease of implementation and immediate value proposition make it an attractive solution for businesses looking to streamline processes and reduce costs.

To learn more about how benefits like these are helping small businesses chart a successful path forward, read the full eBook.

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