Dan Lyons

The Second City in Chicago, the improv theater founded in 1959, came up with a three-word phrase that helps people have difficult conversations: “Thank you, because.”

Nearly half of Americans are skipping holiday gatherings to avoid conflict. Learn how to navigate tricky conversations and strengthen relationships in the process.

Psychologist John Grey uses neuroscience to help couples heal.

Sue Williams has negotiated hundreds of kidnapping and hostage-taking incidents—finding ways to reach agreement with the most dangerous people in the world.

This clever chatbot helps e-commerce sellers and buyers agree on a price.

Author Bob Sutton explains how forms and agreements get ever more bloated, and how organizations become sludgy and bogged down.