Alerts and updates

Docusign will be conducting network traffic maintenance for the CLM NA11 UAT environment on Sunday December 15, 2024 from 08:00am PST to 12:00pm PST. During this maintenance window, the CLM NA11 UAT instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign has observed an uptick in phishing campaigns in which bad actors try to lure recipients into taking action by pretending to be from HR and payroll departments, as well as various municipalities.

Examples of envelope content include:

• "City of <city name>"

• “Complete with Docusign: Payroll Summary.pdf”

• “Complete with Docusign: Remittance Advice.pdf”

• “<current Date>: <company name> US Employee Benefit Remittance and Payroll Review Approval.pdf”

• “Portfolio Purchase Agreement Approved. Kindly review and sign.”

The emails sometimes contain a QR code leading to a phishing page, and the envelope itself may contain another malicious QR code or URL. The phishing page will attempt to capture usernames and passwords with a fake login prompt.

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.

As part of ongoing system enhancements, Docusign will perform scheduled maintenance on the Docusign Support Center from Friday, December 6, 2024, at 11:00 PM PST, to Saturday, December 7, 2024, at 2:00 AM PST. During this maintenance window, the DSC and Partner Portal may be temporarily unavailable or limited to read-only access.

Docusign will be conducting network switch maintenance for CLM NA11 UAT and PROD environments on Saturday December 7, 2024 from 13:00 PST to 15:00 PST. During this maintenance window, the CLM NA11 UAT and PROD instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign has observed phishing activity where bad actors are abusing Docusign APIs to send fake invoices (Norton, PayPal) that appear authentic. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services. 

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.

Docusign will undertake a planned disaster recovery exercise on Saturday, November 9 2024 from 00:00 EST to 02:00 EST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Canada. 

This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

DocuSign eSignature Service and Related Add-ons (including Rooms for Real Estate):

• Included the following optional Service Add-on Subprocessors to the Extension Apps section:

  • Vonage Holdings Corporation for phone number verification

  • Lexis-Nexis Risk Solutions FL Inc. for Email address verification (Basic) SSN, Business Entity (Premium)

• Added the following new optional Service Add-on Subprocessors to the Extension Apps section:

  • Zapier (Left Hook Inc.) for Infrastructure services, email delivery, and cloud hosting services

  • Smarty for physical address verification

  • Twilio for email address verification

DocuSign CLM Service and Related Add-ons:

• Modified the subprocessor DocuSmart Inc. (d/b/a Lexion) for AI-Assisted Review services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will undertake a planned disaster recovery exercise on Sunday October 20 from 04:00 AEST to 06:00 AEST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Australia. 

This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Docusign made the following change:

• Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)

  • Added DocuSmart Inc. (d/b/a Lexion) as Optional Service Add-On Subprocessor for Contextual Extractions within the eSign service.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will be conducting server maintenance for the CLM NA11 and NA21 environments on Saturday September 14 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.