UPDATE: Subprocessor Update for Docusign Services, October 10, 2024

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

DocuSign eSignature Service and Related Add-ons (including Rooms for Real Estate):

• Included the following optional Service Add-on Subprocessors to the Extension Apps section:

  • Vonage Holdings Corporation for phone number verification

  • Lexis-Nexis Risk Solutions FL Inc. for Email address verification (Basic) SSN, Business Entity (Premium)

• Added the following new optional Service Add-on Subprocessors to the Extension Apps section:

  • Zapier (Left Hook Inc.) for Infrastructure services, email delivery, and cloud hosting services

  • Smarty for physical address verification

  • Twilio for email address verification

DocuSign CLM Service and Related Add-ons:

• Modified the subprocessor DocuSmart Inc. (d/b/a Lexion) for AI-Assisted Review services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team