Alerts and updates

Docusign has observed phishing activity where bad actors are abusing Docusign APIs to send fake invoices (Norton, PayPal) that appear authentic. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services. 

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.

Docusign will undertake a planned disaster recovery exercise on Saturday, November 9 2024 from 00:00 EST to 02:00 EST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Canada. 

This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

DocuSign eSignature Service and Related Add-ons (including Rooms for Real Estate):

• Included the following optional Service Add-on Subprocessors to the Extension Apps section:

  • Vonage Holdings Corporation for phone number verification

  • Lexis-Nexis Risk Solutions FL Inc. for Email address verification (Basic) SSN, Business Entity (Premium)

• Added the following new optional Service Add-on Subprocessors to the Extension Apps section:

  • Zapier (Left Hook Inc.) for Infrastructure services, email delivery, and cloud hosting services

  • Smarty for physical address verification

  • Twilio for email address verification

DocuSign CLM Service and Related Add-ons:

• Modified the subprocessor DocuSmart Inc. (d/b/a Lexion) for AI-Assisted Review services.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will undertake a planned disaster recovery exercise on Sunday October 20 from 04:00 AEST to 06:00 AEST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Australia. 

This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.

Dear Customer,

We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Docusign made the following change:

• Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)

  • Added DocuSmart Inc. (d/b/a Lexion) as Optional Service Add-On Subprocessor for Contextual Extractions within the eSign service.

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will be conducting server maintenance for the CLM NA11 and NA21 environments on Saturday September 14 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

Docusign will be conducting server maintenance for the CLM EU11 and EU21 environments on Saturday September 7 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

Docusign will be conducting server maintenance for the CLM UAT environment on Saturday August 24 2024 from 10:00 PST to 12:00 PST.

During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.

7/31/2024

Dear Customer,

We are writing to inform you that Docusign has updated the Subprocessor List for Docusign Services.

Docusign made the following changes:

• Removed Mitek under Docusign Notary Service

• Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)

  • Docusign eSignature Services - Other Optional Service Add-On Subprocessors

    • Added France Connect as an IDV provider

    • Updated name change and website address of Cyxtera Technologies to Centersquare.

  • Docusign eSignature Services - Other Optional Service Add-On for Payment Gateway

    • Added Adyen's Holland Address:  Simon Carmiggeltstraat 6-50, Amsterdam, Noord-Holland, 1011DJ under 

• Docusign CLM Services - Other Optional Service Add-On Subprocessors

  • Added Azure OpenAI Service: Agreement Summarization for AI Extension for CLM; Agreement Summarization for CLM+

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

On July 18, 2024, Microsoft reported two separate outages: Azure services were impacted by an outage, while a CrowdStrike update impacted some Windows services (see here).

Docusign experienced limited impact resulting from the Azure outage, and was not impacted by the CrowdStrike update. The impact resulting from the Azure outage has been resolved and our systems are operating normally. Please refer to our status site for the most current updates on the operating status of Docusign services. 

The availability and security of Docusign’s services are top priorities. We will continue to actively monitor and provide any relevant updates should the situation change.