Welcome to a new Docusign: Introducing Intelligent Agreement Management at Momentum 2024

There was a notable buzz in the air at Momentum Sydney 2024. And for good reason. There’d already been whispers about the bold new direction that Docusign was taking — and this was the opportunity for our customers and partners to see our new platform and brand in action.

It’s been quite the journey to get to where we are today. Since we first hit the market in 2003, tens of billions of signatures have been captured using Docusign technology. Indeed, our name has been synonymous with eSignatures since the beginning. 

Now, though, we’re entering a new chapter — an entirely new category, in fact. We call it Intelligent Agreement Management (IAM). It not only charts a new course for Docusign but for all the businesses out there searching for a better way to come to agreement with customers.

Solving the problem of disconnected agreements

With IAM, Docusign is seeking to solve the agreement trap. That is, the very real problem that businesses face when mission-critical business data is ‘trapped’ inside static agreements. Filed and forgotten, this lost data becomes a missed opportunity — essentially, money down the drain.

According to research conducted in partnership with Deloitte and presented during the keynote, the agreement trap costs businesses nearly $US 2.9 trillion each year. In terms of time lost, around 25,000 hours are wasted developing agreements; 6,000 hours on filing and storing agreements; and 14,000 hours in trying to analyse the insights.

No wonder, as Docusign CEO Allan Thygesen said during his time onstage, “Since I started in this role two years ago, I’ve heard from customers time and again about universal pains like crucial deals slipping through the cracks or vendors not delivering. These issues cost businesses time, money, and opportunity — and they’re all symptoms of mismanaged agreements.”

With all this in mind, Momentum marked the moment when this untapped value could be unlocked.

Revolutionising agreement management with AI

Attendees at the keynote got to see first-hand just how impactful IAM can be in helping businesses break free from the agreement trap. From start to finish, IAM is driven by automated tools, technologies and workflows that ensure that no agreement value is left on the table.

Key product announcements included:

• Docusign Navigator: A central repository that automatically and intelligently captures, stores, organises all your agreements – unlocking the data trapped in your agreements and allowing you to capture more value. 

• Docusign Maestro: An easy-to-use platform to build and deploy customised workflows that automate and accelerate agreement processes without writing any code. 

• Docusign App Center: A hub that provides critical integrations to third-party business systems and thus eliminates the problems around disconnected tools, inaccurate information and a slower pace of business.

As Allan said, “We’re developing new technology to help put your agreement information to work. First, we’re moving from unstructured to structured data to enable analysis, reporting and discovery. Second, we’re assisting your experts, not replacing them. And finally, we’re turning your agreements into the living documents they were always intended to be.”

Out-of-the-box solutions built for specific business areas were also launched and demoed at Momentum, including IAM for Customer Experience, IAM for Sales, and a sneak peek of IAM for Procurement.

Catch up on all the action 

While the buzz may be slowly fading, the inspirational messages coming out of Momentum still remain. Above all else, it’s time for businesses to reclaim the value that’s currently sitting unused in static agreements — by bringing these agreements to life with the intelligent, robust Docusign IAM platform. 

To see for yourself just how impactful it can be, watch the full keynote now.