Docusign eSignature and Singpass makes signing simple and secure for Singaporeans

As citizens in Singapore would know, Singpass is the gateway to a myriad of government and private sector services. With over 2.4 million users and over 1,400 digital services, the country’s national digital identity service has well and truly launched Singapore into the digital economy. 

A recent partnership with Docusign has made the whole set-up even better. Docusign is delighted to announce the launch of 'Sign with Singpass' in conjunction with the Singapore Government, providing a truly end-to-end digital signature experience for everything from bank loan agreements to the nomination of beneficiaries in insurance. 

Initially introduced in response to COVID-19 restrictions and the need for physical distancing, 'Sign with Singpass' has cemented itself as a crucial part of the Government’s commitment to offering the speed and convenience of 100% digital services to the busy citizens of Singapore.

Extending the National Digital Identity

'Sign with Singpass' is part of the Singapore Government’s National Digital Identity (NDI) platform, which gives citizens a single digital identity to transact with both the public and private sectors. NDI provides both the digital ‘key’ for every citizen, as well as the authentication platform behind these keys.

Docusign eSignature seamlessly integrates with Singpass to deliver:

• The highest level of assurance and compliance, with a rich audit trail providing proof of signing parties’ identities, as well as timestamps in a downloadable file

• A mobile ready signing experience to make it easier for businesses and citizens to send and sign agreements

• Faster turnaround times, less errors  and greater productivity

How 'Sign with SingPass' works

Essentially, with 'Sign with Singpass', any Singpass user can open the Singpass Mobile app to quickly add a secure eSignature to an electronic document. This digital signature is identifiable, cryptographically linked to the signer, and automatically validated at the point of signing. 

And it’s all backed by certificates issued by ATS, the National Certification Authority. Upon ATS’ accreditation under Singapore’s Electronic Transactions Act, signatures made using 'Sign with SingPass' are deemed to be secure electronic signatures.

Watch the quick video below to understand more:

To view the full signing experience, you can watch a step-by-step demo here. 

Docusign eSignature is a fast and secure method of sending, managing and signing agreements digitally - anywhere and from various devices.  More than 750,000 customers worldwide already use Docusign eSignature.

The seamless integration of Docusign eSignature and Sign with Singpass allows users to sign and have their documents signed in 6 easy steps with a secure electronic signature. Here's how it works:

1. Prepare your document in Docusign eSignature

2. In your eSignature sending workflow, select the option to sign GovTech - Singpass.

3. Send the agreement to your recipient.

4. The signer receives an email notification to review and sign the agreement on their device of choice.

5. The signer launches the Singpass app and scans the QR code to check the document  details are correct, then authenticates with Singpass by using their fingerprint, facial recognition or Singpass passcode.

6. All transaction data is stored in a highly secure Certificate of Completion, downloadable in two clicks directly in Docusign eSignature. 

Singaporeans and residents say goodbye to paper

Agreements in Singapore are everywhere – from employment contracts and onboarding forms, to invoices and sales contracts. When all these agreements were paper-based, people lost valuable time dealing with printers, chasing up missed signatures and errors, and filing things away. In fact, organisations with paper-dependent signing processes were spending up to SGD$60 more per agreement than those who digitised the process.

Now, Sign with Singpass + Docusign eSignature abolishes the need for all that time-consuming, stress-inducing work. Instead, organisations can more easily tap into the benefits of electronic signature, which also deliver greater security, a critical consideration for highly regulated industries like financial services, insurance and healthcare.