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How AI Is Changing the Customer Experience Landscape
Insights for Leaders

How AI Is Changing the Customer Experience Landscape

We sat down with Gainsight CEO Nick Mehta to discuss why the customer journey is so important today and how AI is changing the future of customer experience.

Knowledge graphs: RAG is NOT all you need

Knowledge graphs: RAG is NOT all you need

Docusign distinguished engineer Dan Selman runs test queries to detect which tools a large language model (LLM) uses to answer queries against knowledge graph, showing you there's more to it than Retrieval-Augmented Generation (RAG).

Author Dan Selman
Dan Selman
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