Alerts and updates

Docusign will be conducting maintenance impacting CLM MSF Demo on January 13, 14, 15, 2026 between 2:00 AM UTC to 4:00 AM UTC.

During this time, CLM MSF Demo customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule

Docusign will be conducting scheduled maintenance to release 8.5.0.1 to customers in January 2026. Please find the regional maintenance details below.

Insight US West and Northeast Production: Customers’ service will be unavailable January 8, 2026 between 08:00 AM UTC and 12:00 PM UTC.

Insight Europe (West, North, and Central) Production: Customers’ service will be unavailable January 9, 2026 between 08:00 AM UTC and 12:00 PM UTC.

Insight US East Production: Customers’ should expect service disruption either on January 12, 2026 or January 13, 2026 between 08:00 AM UTC to 12:00 PM UTC. 

Insight US Central Production: Insight US Central Production: Customers’ should expect service disruption either on January 15, 2026 or January 16, 2026 between 08:00 AM UTC to 12:00 PM UTC. 

Note: Customers enrolled in our premiere program are excluded from this maintenance window and will receive the update through a separately coordinated rollout.

If you experience any errors during this window, please retry your activity after the maintenance window has concluded. We apologize for any inconvenience.

Please contact Docusign Support if you have any questions or concerns and check with your CSAM for any updates regarding the schedule.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• For Docusign Service Support Suppliers:

  • Added: Bitonic Technology Labs, Inc. in the United States, European Union, Middle East, Africa, APAC regions, and India for Agentic automation; docusign website, support, and developer site, telephony for customer support, product support, and technical support in eSignature.

  • Removed: Coveo Software Corp. in the United Kingdom, Canada, and Australia for Customer Support bot services; in-product Support services in eSignature. 

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will undertake a planned disaster recovery exercise on Saturday, December 13, from 8:00 PM PST to 10:00 PM PST (3:00 AM UTC Dec 13 - 5:00 AM UTC Dec 13). The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11 and EU21 on December 13, 2025 from 8:00 PM UTC to 11:00 PM UTC.

During this time EU customers may experience brief periods of service interruption.

If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Friday, December 12, from 2:00 PM PST to 4:00 PM PST (9:00 PM UTC to 11:00 PM UTC) . The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM Production in NA11 and NA21 on November 23, 2025 from 12:00 AM UTC to 3:00 AM UTC. 

During this time, NA11 and NA21 customers may experience brief periods of service interruption from 12:00 AM UTC to 3:00 AM UTC.

If you experience disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM EU11, EU21, US11, US12 & US13 on November 16, 2025 from 12:00 AM UTC to 10:00 AM UTC.

A subset of CLM EU11 and EU21 Production customers may experience brief periods of service interruption from 12:00 AM UTC to 02:00 AM UTC.

A subset of CLM US11, US12 and US13 Production customers may experience brief periods of service interruption from 12:00 AM UTC to 10:00 AM UTC.

If you experience disruption during the above timeframes, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will undertake a planned disaster recovery exercise on Saturday, November 15, from 8:00 PM  PST to 10:00 PM PST (3:00 AM UTC Nov 15 - 5:00 AM UTC Nov 15) . The scope of this exercise is to perform a regional full-platform failover of eSignature in the NA2 Production environment..

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting maintenance impacting CLM UAT October 26, 2025 from 12:00 AM UTC to 2:00 AM UTC. 

During this time, there may be brief periods of service interruption. If you experience disruption, please retry your action or wait until the maintenance window has ended.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.