Alerts and updates

Docusign will be conducting network traffic maintenance for the CLM US11, US12, US13 PROD environment between Monday January 13 - Tuesday January 14, 2025 from 09:00pm CST to 11:00pm CST. During this maintenance window, the CLM US11, US12, US13 PROD instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

As part of ongoing system enhancements, Docusign will be performing scheduled maintenance on the Docusign Notary PROD Database from Sunday, January 12, 2025, at 10:00 am CST to Sunday, January 12, 2025, at 1:00 pm CST. During this maintenance window, the Docusign Notary PROD instance will be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Sunday, January 12th, 2025, from 5:00 PM UTC to 11:00 PM UTC.

During this time, there may be brief periods where new account and user creation is not available. If this occurs, attempt creating new accounts or users after the maintenance window.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting necessary maintenance for CLM NA11 UAT on Saturday, January 11th, 2025, from 1:00 AM UTC to 2:00 AM UTC.

During this time, customers may experience errors when performing various CLM operations.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting scheduled UAT Reporting maintenance on Thursday, January 9, 2025, from 1:00 AM UTC to 3:00 AM UTC.

During this time, customers may experience a short outage of UAT reporting.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign will be conducting network traffic maintenance for the CLM NA11 UAT environment on Sunday December 15, 2024 from 08:00am PST to 12:00pm PST. During this maintenance window, the CLM NA11 UAT instance may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign has observed an uptick in phishing campaigns in which bad actors try to lure recipients into taking action by pretending to be from HR and payroll departments, as well as various municipalities.

Examples of envelope content include:

• "City of <city name>"

• “Complete with Docusign: Payroll Summary.pdf”

• “Complete with Docusign: Remittance Advice.pdf”

• “<current Date>: <company name> US Employee Benefit Remittance and Payroll Review Approval.pdf”

• “Portfolio Purchase Agreement Approved. Kindly review and sign.”

The emails sometimes contain a QR code leading to a phishing page, and the envelope itself may contain another malicious QR code or URL. The phishing page will attempt to capture usernames and passwords with a fake login prompt.

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.

As part of ongoing system enhancements, Docusign will perform scheduled maintenance on the Docusign Support Center from Friday, December 6, 2024, at 11:00 PM PST, to Saturday, December 7, 2024, at 2:00 AM PST. During this maintenance window, the DSC and Partner Portal may be temporarily unavailable or limited to read-only access.

Docusign will be conducting network switch maintenance for CLM NA11 UAT and PROD environments on Saturday December 7, 2024 from 13:00 PST to 15:00 PST. During this maintenance window, the CLM NA11 UAT and PROD instances may be intermittently unavailable.

We apologize for any inconvenience during this time.

Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.

Docusign has observed phishing activity where bad actors are abusing Docusign APIs to send fake invoices (Norton, PayPal) that appear authentic. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services. 

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.