Alerts and updates

Docusign will be conducting necessary maintenance impacting CLM UAT Tuesday, March 25, 2025 from 1:00 AM to 4:00 AM UTC. During this time, there may be periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.

Docusign will undertake a planned disaster recovery exercise on Saturday, March 22, from 9:00 PM UTC to 11:00 PM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the EU Production environment.

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Docusign will be conducting necessary maintenance impacting CLM EU Production Friday, March 21, 2025 from 11:00 PM UTC to Saturday, March 22, 2025 2:00 AM UTC. 

During this time, there may be periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window.  Please contact Docusign Support if you have any questions or concerns.

Docusign will undertake a planned disaster recovery exercise on Sunday, March 16, from 4:00 AM UTC to 06:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in demo. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Docusign will be conducting necessary maintenance impacting CLM NA Production Saturday, March 15, 2025 from 1:00 AM UTC to 1:00 PM UTC. During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. New users created during this timeframe may not observe applied permissions and will need to retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.

A planned upgrade to Document Review originally scheduled for Wednesday February 26, 2025 has been moved to Wednesday March 5, 2025. Administrators for accounts involved in this upgrade were notified via email on Feb 6, 2025.

Please contact Docusign Support if you have any questions or concerns and check back here for schedule updates.

Dear Customer,

We are informing you that Docusign has updated the Subprocessor List for Docusign Services.

Below are the key changes:

• Added Suppliers for Intelligent Management Agreement (IAM) 

• Removed 

  • AWS for Cloud Hosting Services for Docusign eSignature Service and Related Add-Ons (including Rooms for Real Estate)

  • Foundever as Supplier for Docusign Customer Support services

  • Cognizant Mexico support site (deprecated)

You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.

Regards,
The Docusign Team

Docusign will undertake a planned disaster recovery exercise on Sunday, February 23, from 5:00 AM UTC to 07:00 AM UTC. This is a change in schedule for the work that was previously scheduled to happen on Sunday, February 9, 2025, from 5:00 AM UTC to 7:00 AM UTC.

The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in demo. 

This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.

Docusign will be conducting necessary maintenance impacting CLM Production from 9:00 PM UTC Saturday, February 22, 2025 to 6:00 AM UTC Sunday, February 23, 2025. 

During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window.

Please contact Docusign Support if you have any questions or concerns.

Docusign has detected an uptick in phishing activity where malicious actors are exploiting Docusign solutions to send fraudulent invoices that appear authentic. Common themes include Norton, PayPal, and Remittance Advice. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services. 

Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.