Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will undertake a planned disaster recovery exercise on Sunday, April 20, from 4:00 AM UTC to 6:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA4 Production environment..
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Docusign will be conducting necessary maintenance impacting CLM NA11 Production Saturday, April 20, 2025 from 00:00 AM UTC to 6:00 AM UTC. During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. New users created during this timeframe may not observe applied permissions and will need to retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.
We are currently experiencing an extraordinarily high volume of envelope purge requests in NA2. As a result, envelope purges may take longer than 14 days. We are actively working to resolve this issue.