Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will be conducting network switch maintenance for CLM NA11 UAT and PROD environments on Saturday December 7, 2024 from 13:00 PST to 15:00 PST. During this maintenance window, the CLM NA11 UAT and PROD instances may be intermittently unavailable.
We apologize for any inconvenience during this time.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.
Docusign has observed phishing activity where bad actors are abusing Docusign APIs to send fake invoices (Norton, PayPal) that appear authentic. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services.
Activity matching this campaign can be reported to Docusign through our Report Abuse feature or directly through our online web portal i-Sight. As a reminder, do not click on any email or attachment links from unknown or untrusted senders. See the Security Incident Reporting page, How Docusign Users Can Spot, Avoid and Report Fraud, and Tools to Protect Your Data From Phishing for more information.
Docusign will undertake a planned disaster recovery exercise on Saturday, November 9 2024 from 00:00 EST to 02:00 EST. The scope of this exercise is to perform a regional full-platform failover of e-Signature services in Canada.
This exercise is not expected to cause downtime or detrimentally impact e-Signature services, however we are notifying customers as a precautionary measure.