DocuSign Support Plans

Standard Support
Plan

Included with
Subscription¹

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <24 hours

Plus Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <6 hours
  • Phone support²
  • Technical support
  • DocuSign connector support
 

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Premier Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <4 hours
  • Emergency support (Severity Level 1) <1 hour
  • Phone support²
  • Technical support
  • Pre-built connector and API integration

 

Learn more

Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <2 hours
  • Emergency support (Severity Level 1) <30 min
  • Phone support²
  • Technical support
  • Pre-built connector and API integration
 

Learn more

¹Standard support for web customers only.

²Click-to-call via DocuSign Support Center. eSignature support available 24/7 (English-only); all other products and language support available during local business hours.