Navigating DORA's Contract Compliance with IAM

FAQ

• How can Docusign help me gain visibility of my agreements with ICT suppliers?

  Simplify compliance, reduce risk, and enhance resilience with Docusign Navigator to manage all your ICT contracts. As financial entities face increasing regulatory pressures under the Digital Operational Resilience Act (DORA), having the right tools in place is critical. Our centralised contract repository empowers your organisation to stay ahead of compliance requirements while streamlining operations.
  
  Key Benefits:
  – Centralised Monitoring & Oversight: Access and manage all ICT contracts from one unified platform, ensuring compliance with DORA's stringent third-party risk management requirements.
  – Audit-Ready Documentation: Ensure seamless access to contracts during audits and inspections, with every contract detail easily accessible and aligned with regulatory standards.
  – Data Security & Integrity: Safeguard contract data with controlled access ensuring your organisation meets DORA’s data protection standards.
  – Global Compliance, One Platform: Manage contracts with ICT providers across multiple jurisdictions, ensuring consistent adherence to DORA’s operational resilience standards.

• How can I initiate an agreement process to ensure my suppliers are in compliance with DORA?

  Easily identify contracts that require remediation with granular reporting and smart search across your repository. With the document generation capabilities, organisations are able to generated amendments with pre-defined clauses and send them for signature, reducing time to meet compliance deadlines. Additionally, document generation is supported in bulk so that organisations can send standardised amendment letters to multiple ICT service providers in one go.

• What is intelligent agreement management (IAM)?

  Intelligent Agreement Management (IAM) is a new category of cloud software that helps organisations everywhere escape the Agreement Trap and transform the way they create, commit to and manage their agreements and agreement processes. This helps improve efficiency, reduce risk and unlock additional value from agreements.
  
  The Agreement Trap is perhaps the biggest unseen challenge that organisations face. Deloitte says that poor agreement management processes and systems can cost nearly £1.4 trillion in global economic value each year.* While every organisation depends on agreements for many of their vital day-to-day activities, the processes that manage them are slow, manual and error-prone and leave critical business data trapped in static, flat files.
  
  Intelligent Agreement Management is a new way to help every organisation:
  – Create agreements in a way that is collaborative, automated and integrated with all business processes and systems
  – Commit to agreements faster, more securely and with a better end-customer, partner and employee experience
  – Manage agreements dynamically by breaking down the data hidden within, unlocking value and eliminating unnecessary risk
  
  Welcome to the new world of Intelligent Agreement Management (IAM).

• Which languages does your AI understand?

  We currently support English, French, and German. Docusign Navigator is already available in EMEA with support for these three languages.

• What is the typical implementation period?

  Navigator is an out-of-the-box solution. Once it's activated on your account, all your previously signed Docusign agreements can be automatically migrated to Navigator. While it may take some time for the AI to process these agreements, the setup is much faster compared to traditional contract lifecycle management solutions, which can take weeks or months to implement. With Navigator, it’s as simple as switching it on.
  
  For features like the amendment template and bulk generation, you’ll need to collaborate with your legal team to create the amendment template. Once that’s ready, it can be set up in the tool relatively quickly—often within a matter of days. If you need additional assistance, the Docusign Professional Services team is available to support you in setting up those templates.

• Can I upload external contracts to be analysed by the AI feature?

  Absolutely. You can upload legacy contracts or third-party contracts that haven’t been signed in Docusign. These can be scanned as images, and the system will use OCR to process the document. This ensures the contracts are not only searchable but also fully accessible within Navigator.

• Can AI read scanned, signed documents?

  Yes, it can. We use OCR technology to read scanned images and picture files, which are fully supported.

• Do contracts need to be converted to OCR first?

  We perform OCR on the contract, so even if it’s a scanned image or a scanned PDF document, it will be processed and made searchable.

• Do we need both CLM & Navigator to use the AI capabilities?

  No, you don’t need CLM to access the features currently available in Intelligent Agreement Management (IAM). IAM plans include Navigator and document generation, which are available without implementing CLM.
  
  In the future, we plan to integrate Docusign CLM with Navigator, combining their capabilities to offer advanced features such as negotiation. However, the IAM features available today are fully functional on their own.

• Is customer data segregated and excluded from AI training?

  Yes, your data is segregated from other customers. Your Docusign account will only contain your specific data. We have a toggle within your account that allows you to opt in or out of AI training consent. If you choose to opt in, your data will be anonymised and aggregated. Ultimately, it's up to you whether your data is used to help Docusign train our AI. Additionally, your contract will include a clause outlining whether or not you consent to allowing Docusign to use your data for AI training.

• What other features are included with Intelligent Agreement Management?

  Intelligent Agreement Management (IAM) plans address a range of needs, including document generation, templates, reporting, and e-signature. Additionally, IAM plans may include features such as web forms (available in some plans), identity verification, and Maestro workflows.
  
  Maestro enables the orchestration of agreement processes, streamlining complex workflows. The specific features and capabilities available to you will depend on the IAM plan you select, such as IAM for Sales, IAM Core, or other offerings.

• What happens if customers opt out of AI training consent?

  No, consenting to share data with Docusign does not impact your access to features or impair your experience. You will have access to the same full capabilities as all other users.
  
  By allowing Docusign to use your data to train our AI, you help improve its accuracy. Rest assured, all data is anonymised and aggregated, ensuring it cannot be traced back to any specific entity. Your capabilities remain unaffected, regardless of whether you consent to share data for AI training purposes.