The Future of Global Identity Verification

Organisations around the world face a new risk landscape. The rise of generative AI and widespread adoption of digital transactions, coupled with lack of customer awareness on best security practices, have created a perfect storm for identity fraud that is costing organisations $7 million on average annually.

Docusign and Entrust surveyed over 1400 organisations globally to understand how leading organisations are managing this complicated challenge. What we found is that technology is key to catching identity fraud throughout the customer journey while also reducing unnecessary spend.

In this study, we explore:

• Where identity fraud occurs most often across the customer journey

• How businesses determine the appropriate level of authentication for each customer

• Where leading organisations are investing to reduce the impact of identity fraud