The Customer Experience Disconnect: Are You Missing The Mark?

In today’s rapidly evolving world, where technology drives much of our progress, the demand for a human-centred approach to customer experiences has never been more pressing. Across APAC, an average of 76% of consumers want to interact with a real person more as technology improves. While new technologies like AI and automation promise to streamline tasks and enhance efficiency, they also present a challenge: balancing automation with the human touch.

This exclusive event will explore the powerful intersection of technology and humanity, revealing how businesses can use advancements to create smoother, faster, and more personalised experiences.

Industry leaders from Slack, SiteMinder & Docusign will showcase ways to digitise processes without losing the personal touch. We’ll discuss how to create customer experiences that minimise friction, maximise speed, and embed empathy within every digital interaction.