Bon Voyage Credit Repair helps Australians fix credit issues. Using Docusign, they've improved efficiency, and client onboarding, and grown their business.

In 2020, Daniel Walker, co-founder of Bon Voyage Credit Repair, set up his business out of necessity. The financial devastation caused by the pandemic and the ensuing cost-of-living crisis resulted in many Australians needing help to rebuild their credit scores. 

There was an urgent need to support customers across Australia with credit default removals, default judgement removals, credit enquiry removals and missed repayment amendments.

Daniel transitioned from debt collection to credit repair because he saw firsthand how many people needed help to take ownership of their financial history. However, as physical paper agreements proved to be a barrier for many customers who needed time-sensitive help or didn’t have access to a printer, Daniel turned to Docusign. 

We spoke with Daniel to learn how Docusign improved efficiency, contributed to business growth, and empowered their customers. 

Guiding Australians’ financial futures

Everyone has a story. Bon Voyage Credit’s Repair’s mission is to listen and understand that story so their dedicated team of four can advocate for their clients to get the right credit score for them, safely and responsibly.

But advocating is only one half of the story. The other half, Daniel believes, lies in education. 

“Success is measured by whether we—and I mean this with the utmost respect—never see our client again. At every stage, we educate our clients about how to instil long-term, robust financial habits. If we've done our job right, our clients won't need us again. They will have all the tools to build a healthy credit score independently," said Daniel.

However, time after time, Bon Voyage Credit Repair was prevented from educating and advocating for customers due to unnecessary, outdated agreement management processes. 

“We need our customers to be able to share their financial histories so we can identify how to help them, similar to a doctor diagnosing a patient by reviewing their medical records. To do this securely, customers need to sign an authorisation letter. But when a customer doesn’t have access to the right technology, like a printer or scanner, this initial step can take days—or even cause them to drop out of the process out of frustration during an already stressful period.” 

Furthermore, Bon Voyage Credit Repair needed a centralised location to store customers’ information safely. Manually keeping track of the physical agreements and email attachments created a resource blackhole and potential governance risk. 

Overcoming the paperwork bottleneck

Since first setting up in 2020, Bon Voyage Credit Repair has grown five-fold since its first year of business. Their strong reputation is driving leads, but their agreement management processes were holding them back. 

Bon Voyage Credit Repair looked for a partner with the experience and adaptability to grow with them. As a secure, trusted, and nimble agreement management provider, Docusign was a strong fit. AI-powered Intelligent Agreement Management (IAM) provided a safe, centralised hub to store customers’ data while removing time-intensive barriers to onboarding with easy form signature capabilities. 

Daniel explained, “In the credit score industry, a few days' wait can mean the difference between your customer closing on their dream home and losing it. But by using Docusign’s Intelligent Agreement Management (IAM) Maestro tool to automate agreement workflows, we cut out hours, if not days, of processing time. The simple, yet effective, tool condensed the sign-up process to just five minutes.” 

By using IAM for CX, Bon Voyage Credit Repair was able to digitise their agreements and link to other key applications they already use, like Pipedrive, without hassle. This significantly improved efficiency and client onboarding, contributing to substantial business growth.

As a result of digitising their document workflows, Daniel and his team improved customer onboarding time by 2-3 weeks. This not only streamlined and improved their customers’ experience but it also freed up Daniel and his team of experts to reinvest in coaching customers on healthy financial habits and building their case for a stronger credit score. Docusign became an instrumental tool in Bon Voyage Credit Repair fulfilling its education and advocacy mission. 

Accelerating growth, safely and affordably

By breaking down the barriers to accessing Bon Voyage Credit Repair’s advice, Daniel and his team had more time to guide people. But they needed to do so in the most cost-effective way possible. 

Reflecting on the challenges in balancing costs with affordable services, Daniel said, “We set up our company to help people. We do our best to offer affordable costs, but we’re talking to people going through financial hardship, and even our rates can be too difficult to manage. Finding areas where we can save money and reduce costs is critical for us to achieve our mission and bring competitive pricing to our clients.”

By leaning on IAM to take care of the manual heavy lifting, Daniel and his team saved significant time, allowing them to focus more on what matters.

Crucially, Bon Voyage Credit Repair’s customers trust Docusign’s secure system to protect their sensitive personal data, so they can confidently get started planning their financial futures. 

Daniel said, “We are entrusted with people's most sensitive details: personal information, financial records, you name it. It is essential we store this information securely. 

“Docusign's comprehensive approach to secure data management is exactly why we choose them as a partner. They have curated a system that's watertight. It's why we trust them to handle our clients' data, and why our clients trust them, too.”

Bon Voyage Credit Repair is setting a new agenda for the credit industry: to educate and advocate for its clients. By using smarter tools like IAM, they streamline agreement processes, saving valuable time and empowering their customers to take charge of their financial well-being.