October 11, 2006

Great Lakes Increases Transaction Rate 300 Percent with DocuSign Electronic Signature Service

With this implementation the company provides faster access and more efficient loan servicing to millions of people

SEATTLE, WA (October 11, 2006) –DocuSign®, the leading on-demand electronic signature service, today announced Great Lakes, one of the largest pro­viders of student loan services in the U.S. has automated its signing process with DocuSign electronic signatures.

Within its first few months of use, DocuSign improved efficiency in the Great Lakes Loan department and enhanced customer service as well as supporting compliance with FFIEC regulations. “The DocuSign solution delivers a seamless flow that contributes to a significant decrease in the number of applications requiring follow-up,” said Bruce Rashke, Chief Administration and Loan Consolidation Officer for Great Lakes Educational Loan Services, Inc. “We processed 300 percent more loan applications than in the previous week and the DocuSign system never faltered.”

In the first two months after implementing the online loan application which incorporated DocuSign’s  electronic signature solution more than 80 percent of the 72,000 applications received through the online process were e-signed, automatically encrypted and digitally archived using the DocuSign solution. While the driver for adding electronic signing to the loan process was to improve customer service, the organization has seen the additional benefit of mail costs dropping 75 percent for applications completed through the online process.

“While looking for a seamless customer service solution, we are fortunate to have found a synergy with DocuSign that gives us exponential benefits. We are planning four additional DocuSign implementations in the consolidated loans division,” said Rashke.

About Great Lakes
Great Lakes Educational Loan Services, Inc. is one of the largest pro­viders of student loan services in the U.S. Headquartered in Madison, WI, the company interacts with over 2,700 schools and 1,400 lenders and services more than 1.8 million borrowers. The mission of Great Lakes is to assure cost-effective educational access to millions of people.

About DocuSign
DocuSign offers a web-based electronic signature service that provides the simplicity, speed and security required to deliver, sign and store documents. Designed from the ground up for business-class usage, this service integrates the technical infrastructure and legal compliance needed to operate an end-to-end electronic signing service that replaces the old pen and paper process. DocuSign customers span a variety of industries and range from the largest corporations to the smallest branch offices. These customers are enjoying quantifiable benefits with DocuSign, including removal of costs, increases in revenue, and acceleration in business velocity. DocuSign also offers a direct positive impact on our global environment by reducing paper consumption and transportation emissions. For more information please visit www.docusign.com. DocuSign and the DocuSign logo are registered trademarks of DocuSign, Inc.