Travelport GDS Success Story
BACKGROUND Travelport GDS is a leader in travel technology services for travel suppliers, travel agencies, e-commerce sites and corporations worldwide. They provide comprehensive electronic data services linking thousands of travel suppliers around the world to a global customer base.
CHALLENGE When Travelport GDS regional sales manager Ron Mosher needed 100 customer signatures for a major rollout of web-based services, he signed up for DocuSign’s on-demand web service to meet his deadline. Within a few hours, he had all the signatures he needed. Mosher presented his success with DocuSign to other groups within Travelport GDS. Almost immediately, Pat Hochstein adopted the service for Travelport GDS’s Enterprise sales group in North America.
SOLUTION “With DocuSign, we don’t have to worry about tracking down faxes or paper documents anymore,” says Hochstein. “Everything is automatically integrated into our CRM system. And DocuSign maintains a permanent record with a full audit trail that validates every signature.” Travelport GDS now uses DocuSign to manage contracts with 2,700 customers who electronically sign tens of thousands of documents every year.
RESULTS Within one year, the DocuSign service saved Travelport GDS an estimated $80,000 in hard costs, including printing, faxing, filing, and mailing contracts. Customers adapted quickly to signing documents electronically, and as a result Travelport GDS was able to transfer some administrative staff into more customer-centric roles. Overall, the simple and straightforward DocuSign process helps Travelport GDS’s sales organization close deals faster and focus more energy on meeting customer needs.
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